Great opportunity for someone to join our IT team as an IT Service Desk Analyst, location options: Auckland, Wgtn, Christchurch or Tauranga
All New Zealand
Support IT services - office based
Experience with ticketing systems and structured support practices
Opportunity to shine with customer service IT knowledge
Tech-savvy, customer-focused, and ready to make an impact?
We’re looking for an IT Service Desk Analyst to join a national IT team that keeps our clinical and corporate services running smoothly—where customer service, collaboration, and continuous improvement are core.
RHCNZ Medical Imaging is New Zealand’s largest private radiology provider, comprising Auckland Radiology, Bay Radiology, and Pacific Radiology. With over 73 clinics and 1200+ staff, we’re proud to deliver world-class radiology services to our local communities—backed by leading-edge technology and a team of expert radiologists.
As a Service Desk Analyst, you’ll be the first point of contact for technology support across the group, resolving incidents and requests and delivering great experiences for our people.
Key responsibilities:
Respond to inbound calls and tickets within agreed SLAs; provide clear, timely updates
Provide walk‑up support and maintain a strong presence in the office
Document fixes, contribute to knowledge articles, and escalate effectively when required
Collaborate with engineers and application specialists
About the role:
This is a full-time, permanent position reporting to the IT Operations Team Lead.
You’ll be part of a high-performing IT team that provides responsive, friendly, and knowledgeable support to our staff across the country.
This is an office-based role where we operate in an open-plan office where you will provide face to face, and walk-up support throughout the day as well as support on the phone.
This opportunity can be in several of our locations; Auckland (Remuera), Wellington (CBD), Christchurch (Victoria St) or Tauranga (17th Ave)
What you can bring to the role:
Customer‑first mindset and excellent verbal communication
Confidence troubleshooting across Windows/Microsoft 365 and common enterprise tools
Experience with ticketing systems and structured support practices (ITIL helpful)
Curiosity, ownership, and a team-oriented approach
Benefits with working at RHCNZ:
Competitive salary
5 weeks annual leave, 5 days domestic leave, 10 days sick leave
Southern Cross health insurance, flu vaccinations, and EAP wellbeing support
Professional development and genuine progression opportunities within IT
If you’re passionate about technology, love helping people, and want to be part of a team that’s making a difference in healthcare—we’d love to hear from you.
Apply now and help us deliver world-class radiology, locally.